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into a law firm in Beijing Yue Yue Shan said that if the bank has undertaken to customers, they should go as promised implementation, such as the half-way to cancel the bank shall inform the customer, and pay the corresponding loss of customers, customer interest and to discuss payment for late hand-generated travel expenses, telephone consulting fees Dengjun are reasonable.
central bank regulatory authorities: If an undertaking in respect of cash
Minsheng Bank to buy electronic bonds, banks are committed to expire automatically after payment. March 24 this year, the date that Mr. Gao was surprised to discover that commitment to the automatic bank fails to honor, had to go to the bank the next day by hand. According to Mr. Gao reflect Minsheng Bank customer service to their reply is: automatic payment feature is canceled, you need customers to honor their own hand to the counter.
customer complaints: Maturity Treasury . According to Mr. Gao said, many banks have not yet opened when purchased online bank debt, Minsheng Bank to buy bonds. March 24 this year,[link widoczny dla zalogowanych]
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[link widoczny dla zalogowanych], Mr. Gao was not found in the treasury account of principal and interest.
Mr. Gao said that the implementation of the Minsheng Bank commitments expire automatically without payment,[link widoczny dla zalogowanych]
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[link widoczny dla zalogowanych], March 25, made his own manual of principal and interest, which led to his loss of a day of current interest. Mr. Gao that the bank did not put any no longer pay any overdue interest. honor. customer service said that it would make interest for me, but things in the past month, and interest have not seen sight. Mr. Gao also produced a site from the screen shot at Minsheng Bank - Customer asked: Through my Internet Banking or telephone banking channels to buy bonds, you can choose to print the certificate outlets, you can also select the 'e-Treasury' way, do not print paper certificates, and the information stored in people's livelihood card. automatic payment of principal and interest due to Minsheng card,[link widoczny dla zalogowanych]
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[link widoczny dla zalogowanych], without customers to retain the national debt paper vouchers, to avoid the care of their debt collection of your certificates may result in loss, damage, theft and so inconvenient. customer service, customer service, said: customer service call is not clear. Was removed then contact a press Beijing to the China Minsheng Bank's Electronic Banking Department, the responsible person will respond to a survey, but as of this writing, the reporter did not receive the interpretation of Minsheng Bank on the matter.
reporters consulted on the issue of the Chinese People's bank supervision department, the relevant responsible person said, debt is divided into three categories: bonds, savings bonds book-entry treasury bonds and, in accordance with the relevant provisions of the central bank,[link widoczny dla zalogowanych]
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[link widoczny dla zalogowanych], bonds to the bank window requires customers to buy their own, the latter two can be purchased through online banking. But the banks on this basis can increase their service characteristics, if, as customers say, 3 years ago, Minsheng Bank promised in the bonds can be purchased through online banking, you should take the appropriate technical means to realize their promise , which, related departments will further verification.
3 years ago, Mr. Gao
reporters Chow Fun
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